Customer Testimonials
I was not going to write this review but they went out of their way and earned every bit of a 1 star review from their service department. I think it's important that other customers know what to expect when they decide to do business here. I had 2 different vehicles that I brought in for service and the exact same thing happened twice. First I had to wait 2 weeks just to get the appointment and when I dropped it off it wasnt being dropped off to work on it, it was being dropped off the sit there for 3 weeks. I ...
Beware = Unethical and criminal- I experienced bad faith lies, contract padding, theft of down payment, refusal to fix their errors.
After I found truck I liked on lot I was met by Micheal's took me on the worst vehicle bying experience ever, I started with a 680 fico now I have a 610 because they hit my credit so many times ,now the truck quality was good except the had another detail rv shop remove headlights and paint inside reflectors to match body color and reinstalled so when you go to car wash they fill up with water and head lights burned out! So I would also get your own financing being they sold me a 4500 warranty on top of the ...
DO NOT GO HERE!!! We just bought this truck over the phone from CO. Saw that they had the TPMS sensor going off in the pictures. Asked them to fix it. When we got there it wasn't done. So we asked them to get us a 7 day warranty where they will cover it when we got home. when we got home, and went to a place to look at it, they ghosted us. We paid 150$ to get it looked at and no results. Its still a bad sensor and all they sent us is a google screenshot of how ...
Do not buy from this dealership. Bullied into a 24% interest rate and told this was my only option. Told them i wanted to leave three times but bullied to stay. Spencer told me he would get me a great deal and doubled the interest rate my credit union was able to get. I don't even have possession of the vehicle never have they just took the down payment and ran. This is a predatory dealership that in addition to an outrages rate added double the fees into the loan. Reporting to any agency I can they need to be ...
Service department doesn’t communicate. I’ve been there for my car 6 times to fix a screen that wasn’t working on my brand new Yukon and we had brake issues that I paid to replace and now I have to pay to replace them again 1 month later. They are the worst.
We had the privilege of working with Spencer. He worked really hard to find the perfect car for us. Even going to lengths of bringing a car in from a different location. He helped us get a great deal on our trade in and new car and we couldn’t be happier. Thanks Spencer!! Curt and Josh were also great to work with! We are very thankful for everyone that helped us in the car buying process. Definitely would recommend!!!
It took a bit of back and forth, but ultimately I was able to purchase a 2016 chevy colorado for listed price with a detail, new tires, new windshield, and a second key. Drake and Drew were the sales reps that I worked with, they were quick to get me 6.99 on my loan at a time when rates were generally closer to 8.
Everyone was super friendly! Jake helped walk us through the lot. He was very helpful in explaining differences in vehicles. He took the time to show us a few different finance options as well. Not pushy or rude like most dealerships. We feel like we scored with our truck!
Just want to say we've been to a couple of dealer before we were even greated but we came here to national Buick and Jason Omar didn't hesitate come great us and offer us assistance. We appreciate his customer service and he went above and beyond!!!! So we ended up purchasing a vehicle!!!!
There is literally zero chance I would ever tell anyone to go here for a car. The best part is this: The truck I bought from them is still on the website. They don't tell you the transmission on it is completely ruined. I thought it was odd when I test drove it, and didn't want to buy it. To ease my mind, and make the deal, they offered me a 2yr power train warranty. I figured that would cover any concerns. 250 miles later the entire transmission failed. Called the warranty company, and they denied the claim because ...
It only took us about 45 mins from bwe arrived until we were driving out the door. Spencer was MOST helpful in finding the right vehicle we were looking for. Would definitely recommend them to friends and family.
I flew up from Arizona to buy a truck from these guys 10 out of 10, Jason was outstanding, I would def recommend to friends and family
Be very careful when purchasing a Vehicle from here. The financing part is a joke. My daughter had nothing but issues which was all there fault. I told her to do that Get Gephardt. They were the ones who did the paperwork wrong. First wrote down the wrong Vin. They drove all the way back. Two weeks later. His other loan was taken care of but all of a sudden he got a phone call from the finance lady saying you owe 175.00 you pay it or will send you to collections. Now Do you consider that good customer service? Do ...
I bought a car on 9/23/23. They gave me my key with the stock tag that showed it was 1 of 2 keys. The salesman gave me an envelope with what was supposed to be the spare key. I didn’t look at the spare until I got home and found that it was a key to a completely different make and model vehicle. I called and let them know and said I would bring it back the following Monday and swap it for the spare that belongs to my car. Fast forward, after an entire week of no one being able to ...
Worst Vehicle Buying experience I've ever had and it keeps getting worse. Lied about nearly everything. Tried to bait and switch on price, didn't disclose a Canadian origin, put wrong mileage on extended warranty cheating me out of several thousand miles of warranty, Vehicle was supposed to be ready to go. Gave 24 hours notice I was coming to test drive and pick up. Was filthy, Over due for oil change and not even enough fuel to test drive. I regret buying this Vehicle. Avoid Mike C at all costs. if you are unfortunate enough to try to buy ...
Loved my experience here from start to finish. I’ll refer them to everyone I know.
Bought a truck from these guys and after 2 years of paying on the vehicle found out that it is a stolen vehicle and they keep telling me there is nothing they can do about it so now my truck is getting impounded and I have an outstanding loan on something that I don’t even have anymore. Extremely disappointed in this dealership and how they are handling the matter!
National knowingly put me and My significant other who is pregnant btw in jeopardy. They failed to see that all four sides of the trucks rotors are not being contacted at the edges. The truck still stops however the contact patch does show signs of degrading quickly. This is only the beginning of the story for them they knowinly sparyed off the truck before I looked underneath it so I saw no active leaks underneath the truck. The first day of ownership was the most fun though finding out about all the issues. I had a GM technican (which their ...
National GMC is not an honest dealer. I entered into National GMC on 9/24 and entered an agreement for a 2023 Yukon. That day I agreed on a final price on the Yukon - including a trade value on my current car. I put $2000 down based on these numbers only after they promised that was the final negotiation and the Yukon would arrive in 1-2 months. It took 5 months to arrive!!! When the Yukon finally arrived, they refused to honor the deal as we had previously agreed on. I went round and round with the GM - Curt. Curt lied about the ...
Adrian Foster got us the deal of a lifetime! In and out timely, smooth transaction! I highly recommend him!!
WORST DEALERSHIP I HAVE EVER EXPERIENCED!!! I TRULY REGRET BUYING MY CAR FROM THESE IDIOTS! Bought my 2022 GMC Yukon XL Denali from these guys. No problem with the salesman, my issue was, and STILL IS, afterwards I have called them 23 (yes, I am keeping track) times to try and have someone from finance OR the manager call me back and send me documentation of my odometer reading at the time of trade in so I can get the rest of my warranty money, I only had the truck 10 months and NO ONE WILL CALL ME! One of the finance guys ...
I want to say thank you to Zane Hobson for helping me get a vehicle with a low credit score. I was scared for a second but Zane told me to not worry and that he will make sure I leave with a car. He was very respectful and knows how to speak to people unlike other dealers. Zane told me let me show you something, we went outside and there was a beautiful vehicle waiting for me. Zane said today you will be leaving with this vehicle I promise and I couldn’t believe my eyes guys I end ...
I never do surveys. But, this one I will make. 2017 GMC Yukon XL Denali. I made an appointment for some issues that my car which I purchased a couple of months ago from your dealership. I walked in and handed a check and left with the truck. There were some tsb’s that I had for “engine shudder and transmission hard shift”. I let the person who checked me in that I can produce the “hard shift” on command and the engine shudder can be viewed and felt. The person completely disregarded what I said and his response was “our ...
Bryson works really hard to get us a fair deal for the car and the trade
Had a great experience here! They were not pressuring at all! They also got me financed at a great interest rate!
Great people with great inventory to choose through! They also helped me arrange my financing super easy! Thank you!
Have the BEST Inventory & Customer Service! Financing went exactly how they informed it was going to!
Went in looking for a a Jeep and found exactly what I wanted! Easy to work with and I didn’t feel pressured into buying something that I didn’t want!!!
Great sales staff, awesome service, great overall experience. They carry hard to find vehicles that others weren’t able to locate.
Easiest place to buy a car the process is so fast sales team is knowledgeable and help me make a decision
Great place to buy a car! Easy and quick process. In and out with a new car in less than an hour!
Was looking for a Denali HD diesel and made mistake of putting my name out there for anyone(dealers) that might have one. Drew Williams contacted me and quickly told me they had 8 available one day ago and we’re down to only 4 and needed to act quick(surprise) So he asked me for a $1,000.00 non refundable deposit to hold truck. I get that done and asked what price would be paying cash. His reply was cash isn’t king anymore I needed to pay $8,000.00 more because I wasn’t financing it(says every dealer was doing that) LIE! Every ...
This dealership will commit fraud in every way shape and form, Chris, Miles and Mike are not the owners even though they often pretend to be. they will threaten you they will bully you and they will put you through xxxx in order to choke and force a car down your throat after you sign a contract and find out that the car has real problems. Do not buy from them this is a fraudulent dealership committing fraud daily!
Bought a truck with them with an extended warranty. Tried to use several times for repairs and kept getting denied payment. Asked for reimbursement of warranty and was told we would be refunded the total amount paid. They refunded a couple of dollar in a very sneaky dishonest way and refuse to take responsibility for the refund. Both the finance department and manager are dishonest. I would run away from this dealership fast. They love to sell vehicles but will NEVER take care of you once you walk out that door!
Ryan was my sales associate. He found the exact truck I was looking for. Super helpful and the parts department has assisted me with a few extra things I wanted. Great crew!!
🤨I SHOULD HAVE LISTENED TO THE PERSON WHO WROTE THE NEXT POST; Word of caution. DO NOT buy from this dealership. Word of caution. DO NOT buy from this dealership. Do not trust anything they say. Horrible! Dishonest! They only care about making the sale. Once you are out the door and they have your money you are on your own. If you have any problems you will NOT get any help from them. Do yourself a favor and take your business somewhere else.,the national auto plaza is the worst place to buy a vehicle .
Traded I'm my truck that was in great shape for an suv due to my parents heath and I take care of them have taken it back twice just to find out it has a blowen head gasket I bought it July10, 2021 was told yesterday 8/5/2021. They wouldn't fix it but I could trade it in for 3,000 less than I bought it for. Left me without a vehicle to get me and my parents around. Worst dealership in Utah. Take your hard earned money elsewhere. They are xxxx
I bought a truck from them I have been back twice to try and get things fixed in their shop. I would not go back!
Shady business! We purchased a vehicle from this dealership and had problems with it not being detailed. We didn’t push it because we needed the car immediately. When we purchased our car, we were told that if we sent in referrals we would receive $200. I sent my parents in and they bought a vehicle ad had the same problem with the detailing. Theirs was so bad that they had to pay to have it professionally done. We tried for weeks to get a hold of someone to find out about the referral money and were out off each time. ...
Word of caution. DO NOT buy from this dealership. Do not trust anything they say. Horrible! Dishonest! They only care about making the sale. Once you are out the door and they have your money you are on your own. If you have any problems you will NOT get any help from them. Do yourself a favor and take your business somewhere else.
This dealer should train this sales person better at handling customer objections. Hopefully this this doesn't reflected the dealership as a whole. Would love to forward this email to the GM or GSM if someone has their emails. I quickly looked online for one but didn't find it. Below is a copy & paste of the unprofessional email response I received from Edgar Hafen. "I touched base just to humor the idea of selling at invoice and there's not a chance I'll be the place to do that. Several people legit burst into laughter upon ...
We had been looking for a truck and had visited several dealerships. Edgar made the experience positive and answered all of the questions we had. We would definitely use them again and would refer our friends and family members.
Avoid this dealership at all costs and especially avoid the sales manager Christopher Keen. He’s the shadiest one of the group. I drove 600 miles to buy a 2014 Sierra 1500 awhile back. I went to get license plates and I was looking over the bill of sale and it looks like I was charged $300 to etch the glass on the truck. The salesman didn’t mention that when I asked for a breakdown of the total amount financed. That's pretty expensive for something I could have done with a $20 kit off Amazon even though I don't see the benefits ...
Don’t deserve a positive star! If you buy a vehicle from this dealer be very leery of every thing they say. . Read, read, read your contract very carefully for things they sneak in. Like extended warranties and service contracts. Finally got our money back after three months. Lesson learned, but will never buy from them again
Omg! I cant even begin... David!!! Thank you so much for your excellent customer service! Our suburban was warm and ready for a test drive after coming over a hour away! You gave us all the info and answered our questions. Bent over backwards to meet our needs! Thank you for being the best of the best! We are beyond satisfied with our new suburban and wouldn't go anywhere else! Definitely ask for David when you come and check out their inventory! He won't disappoint!
Needed a bigger truck and was extremely upside down. Got a newer, nicer, lower mileage truck than I expected. Mike Jones bent over backwards to get me what i needed (he listened and didnt show me what I didnt want). I HIGHLY recommend them.
We just purchased a 2016 slt Acadia we couldn't have been more pleased with our salesman Lyman, Curt the finance guy and Ryan the manager. We loved the smooth process and especially the transparency. Everyone was very friendly and they worked with us with our indecisiveness. Buying a car is always a long process but they were very thorough Lyman spent a significant amount of time teaching us how to use all the features on our new vehicle and went into detail of each one. We couldn't be happier with our decision or the service we received!! I am ...
Miserable experience. Thought I found the perfect car, turned into a nightmare. They were nice enough to start, but pushed me harder than I should have allowed. I was looking for a specific vehicle that I knew went fast, so I bit. I at least should have said the 4 most important words when buying used cars, "show me the carfax". Being a "reputable" GMC dealer I figured they would have told me what I needed to know. They didn't. Had I had a look at the carfax I would have walked. Never saw it. They ...
I found the sales and finance people at Auto-Farm in American Fork very easy to work with. Star, my sales person, was wonderful. Star advocated for me and was very knowledgeable about the LaCrosse features. THERE WAS NO PRESSURE. There was no second salesman, Star was my only contact.. I found the car I wanted, made my offer and it was accepted. The pricing was very fair. I drove away a very happy customer. I will buy my next car at this dealership.
I went in to take my car in for an oil change with a coupon I had recieved for a $19.99 oil change from one of their employees and found out they are the best oil change deal in Utah County. The service staff was friendly and while I was waiting on my car Darren showed me a couple of Buick cars I was looking at .I iced that they were not pushy but very friendly and helpful. The service department had me in and out very quickly and it was a great experience. If you need an oil change I ...
We own a 2003 GMC Envoy. Lankford GMC does all of our service on the vehicle. We bought it brand new from the same location but under different ownership. Our Envoy currently has 160,000 miles on it and runs like it was brand new. We are always treated well by the service staff.
Wow I thought it was a misprint when I saw that they were performing oil changes for $19.99 but when I took my car in it was right and it was great service I could not believe it. Thanks guys I will definitely be back.
I was looking for a good reliable vehicle and have always had an eye out for a jeep at a good price. I worked with Byron and he was very helpful in locating the perfect vehicle for me. He is very professional and the setting was comfortable which made the vehicle purchasing process smooth and enjoyable. He was able to work with lenders on my behalf and secure an amazing rate. I would defiantly recommend anyone in the market for a new vehicle to work with Byron he was great and I would buy from him again!
I have visited multiple dealerships over past few days looking for a affordable quality car with no luck. The search ended today when I stopped at Paul Lankford GMC in American Fork. I explained what i was looking for and the price I wanted to stay around. The staff was super helpful and refreshenly straight forward with my options. Within about an hour I was approved and finishing up the paperwork. I am very pleased with my purchase of a 2005 impala that I got for a great price and the service I received. I even spoke with the owner on ...
Bought a used car from this dealer over the internet. I dealt with the Internet sales person Byron. He got right back to me after I sent an email to him. The sale was quick and efficient...initially. On that aspect of things I would have purchased another vehicle from them. I purchased the vehicle from out of town. It took me a week to be able to go out and pick it up so I expected everything to be ready to go when I got there. For some reason the car wasn't cleaned and they had to do ...
Great service. Quick to help with what I wanted. Went out of his way for me. Paper work was done in a timely manner. There was a bit of garbage under the seats that had not been cleaned out but, I assume it was just overlooked. Everyone was very helpful and concerned with me being taken care of.